We at M21 want you to be completely satisfied with your products but we are aware that mistakes do happen on our side and yours. If you’re not completely satisfied with your product here are some of our regulations for returns.
1: Unwanted Products
- You can return any item after purchase provided it is:
- Undamaged and unused, with the original labels and stickers still attached;
- It is in the original packaging, which must be undamaged and in its original condition with all seals
- It is not missing any accessories or parts;
- You log a return on the Website within 14 days (or 7 days for products marked “Clearance”) of delivery to you or collection by you of the unwanted product. After 30 days (or 7 days for products marked “Clearance”)
- We will collect the product at no charge at the location that it was first delivered. We will then inspect the product for any damages and make a decision in whether it eligible for an exchange or refund. Please allow up to 10-14 days working days for the refund to reflect in your account depending on your bank.
2: Products damaged on delivery
Should a product be damaged at the time of delivery you are required notify us within 24 hours of the product being delivered with a picture sent to firstname.lastname@example.org
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will replace the product free of charge or offer a refund.
If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this policy, you may be liable to reimburse M21 for the cost of collecting the product from you and the cost of having the product returned to you.
How to log a return
- Select ‘log a return’ below
- Fill in all the relevant information
- Wait for us to contact you