Please see below our frequently asked questions. Still not finding what you are looking for? Head on over to our contact page to contact us; should you require any other information.

Our Delivery Options and what they’ll cost and how long they’ll take?
  • Any single order over of R250 and over qualifies for free delivery usually between 4-5 working days .
  • Orders under R250 will be charged at R40
  • Same day delivery (orders before 10am) –R70
  • Next Day Delivery (orders before 2pm)-R60
What payment options can I use?

We have a number of payment options you can use;)

  • Visa or Mastercard
  • Direct bank transfer
  • Instant EFT
  • Zapper
  • MasterPass
  • SCode (cash)

To familiarize yourself with the payment options and how to use them click ‘payment options’ at checkout.

Can I pay using cash?

Yes, of course. . Select Paygate at checkout then select SCode. You’ll be able to make cash payments at any participating retailers.

How do I return an item?

To log a return please email us with the order number as the subject to Please familiarize yourself with our return policy.

How can I get in contact with your support team?

  • For technical support email
  • For our Sales team email
  • For general enquires email
How do I use my closet?

The Closets have two  functions. The M21 Closet is your personal daily stylist. Every week we update daily styles and trends whether you’re going to work or the mall.

The second closet is your own personal closet.

Your Closet is for the storage of items to buy later as well as items you may want on discount. Closet discount will be given at random so make sure you keep your closet updated.

Why isn’t my coupon working?

Coupons are made to be used once per account.  Also check that you typed the coupon in correctly. Remember the coupon code is case sensitive.

Can I checkout using Paygate without an account?

Yes of course. Just checkout using Paygate and choose any method of payment. You won’t need to have an account.